Contact us

Address:

750 W Dimond Blvd Ste 103 Anchorage, AK 99515 United States
Email: sales@hellstarhoodies.com

Get in Touch with the Hellstar Community

Your shopping experience is our top priority. Whether you have questions regarding our sizing, need assistance with order tracking, or want early access info on our latest drops—our dedicated support team is ready to assist. We strive to respond to all inquiries within 24-48 business hours.

FREQUENTLY ASKED QUESTIONS

How long will it take for my order to arrive?

To provide you with the most competitive pricing on authentic designs, we ship directly from our global fulfillment centers. For customers within the United States, the estimated delivery window is 7-14 business days after the standard 2-4 day processing period.

Can I change or cancel my order after it has been placed?

We process orders rapidly to ensure timely delivery. You may request changes or cancellations within 12 hours of placement. Once the order has entered the fulfillment stage, we are unable to modify the contents or shipping address.

What is your return policy for international dropshipping orders?

We offer a 14-day return window starting from the day your package is delivered. Items must be in their original, unworn condition with all tags attached. Please contact our support team to receive the correct return authorization and instructions.

How do I know which size to choose for an oversized fit?

Our hoodies are engineered with a signature oversized cut (dropped shoulders and wider chest). If you prefer the traditional streetwear look, we recommend ordering your standard size. For a more fitted appearance, consider sizing down by one.

Are there any hidden customs or import fees for USA orders?

Most orders delivered to the United States fall under the de minimis threshold and do not incur additional customs duties. In the rare event that local charges are applied, they are the responsibility of the recipient.

CONTACT US FOR ANY QUESTIONS

    How Can We Assist You Today?

    • Order Tracking: To check the real-time status of your parcel, please visit our [Track Your Order] page or include your order number in the contact form below.

    • Sizing & Fit Advice: Confused about the "Oversized Silhouette"? Provide us with your height and weight, and our fit experts will recommend the perfect size for your build.

    • Returns & Exchanges: For any return or exchange requests, please contact us with your order details and the reason for the request. We aim to make the process as seamless as possible.